Privacy Policy

When you visit the website, create an account, use casino services or contact support, we may handle information that identifies you or is reasonably capable of being linked to you. The type and amount of information collected depends on how you use the website and the services available to you.

Account and identity details

We may collect details needed to create and manage an account, such as your name, date of birth, residential information, contact details, username and account credentials. We may also keep information about your account settings, activity, responsible gambling preferences and communications with us. Information about age and identity may be needed before certain services can be used.

Verification information

To verify identity, age, eligibility and account ownership, we may request supporting documents or other information. This can include identity documents, proof of address and information used to confirm that an account is being used legitimately. Verification information is handled for compliance, security and anti-fraud purposes.

Payment and transaction records

We may handle payment-related information and records of deposits, withdrawals, wagers, winnings, bonuses where applicable, account balances and other transactions. Payment processing may also involve third-party payment providers. We may receive confirmation or limited payment information from those providers without receiving or storing complete payment credentials where the provider handles them directly.

Technical, device and usage information

When you use the website, technical information may be collected automatically. This may include your internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, access times, pages viewed, referring website and information about how you interact with the website. We may also receive information about connection errors, performance and security events.

Information from communications and third parties

If you contact support, we may keep the contents of your communication and related records so that we can respond and maintain an accurate service history. We may also receive information from identity, payment, fraud prevention, technology, analytics or other service providers where this is necessary to operate the website, verify information, protect accounts or meet legal and compliance requirements.

Personal information is used only for legitimate business, service, security, compliance and operational purposes connected with the website. Depending on the circumstances, we may use information to:

• Create, maintain and administer your player account.
• Provide casino services, process requests and keep accurate account records.
• Process deposits, withdrawals and other transactions through relevant payment channels.
• Confirm identity, age, account ownership and eligibility.
• Carry out anti-fraud, anti-money-laundering, responsible gambling, risk and security checks.
• Detect, prevent and investigate suspicious, unlawful or unauthorised activity.
• Provide customer support, answer questions and resolve complaints or technical issues.
• Communicate with you about your account, service changes, security matters and important operational information.
• Send marketing communications where permitted and where you have provided the required consent or there is another lawful basis to do so.
• Improve the website, its functionality, user experience, content, performance and security.
• Meet legal, regulatory, tax, accounting, audit and record-keeping obligations.
• Establish, exercise or defend legal rights and manage disputes.

Where we rely on consent for a particular use, you may withdraw that consent at any time. Withdrawing consent does not affect processing that took place before withdrawal, and it may not stop processing that is required for account operation, security, legal compliance or another lawful purpose.

Sharing information

We may share information with service providers that help operate the website and related services. These providers may support payment processing, identity and age verification, fraud prevention, customer support, hosting, information technology, analytics, communications, security, auditing and professional advice. They are expected to handle information according to appropriate contractual, technical and legal safeguards.

Information may also be disclosed where necessary to meet a legal obligation, respond to a valid request from an authorised body, protect players or the public, investigate suspected wrongdoing, enforce applicable terms, or protect the rights, property and security of the website and its users. We do not treat personal information as a commodity for unrestricted sale.

Security

We use reasonable administrative, technical and organisational measures to protect information from unauthorised access, misuse, alteration, loss and disclosure. Measures may include access controls, authentication, monitoring, encryption or secure transmission where appropriate, staff procedures and security reviews. No website, online transmission or storage system can be guaranteed to be completely secure. You should keep account credentials confidential and contact support promptly if you believe your account or information may have been compromised.

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, support account functions, understand website usage, improve performance and help protect against fraud or misuse. Some cookies are necessary for core functions, while others may support analytics, preferences or communications.

You can manage or restrict cookies through your browser settings. Depending on the browser and the type of cookie, you may be able to block, delete or receive a notification before a cookie is stored. Disabling certain cookies may affect the availability, security or functionality of parts of the website. Browser settings may not remove information already collected or change all technologies used by third-party services.

Storage and international handling

Information may be stored or processed using systems operated by us or by service providers. Those systems may be located in Australia or another country, depending on the services involved. Where information is handled across borders, we take reasonable steps to support appropriate protection and require relevant providers to handle information securely and for authorised purposes.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling, business records and legal compliance. Some records must be retained for a period required by law even after an account is closed or a player asks for deletion. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Depending on applicable privacy requirements and the circumstances of your request, you may have rights relating to information we hold about you. These may include asking for access to your personal information, requesting correction of information that is inaccurate or incomplete, asking for deletion of your data, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@kangaroo88-casinos.com. Please clearly explain what you are asking for and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information, making changes or completing a deletion request. This helps prevent unauthorised access to personal data.

• Access: ask for a copy of personal information we hold about you, subject to applicable exceptions and verification requirements.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
• Deletion: ask us to delete personal information where there is no continuing lawful or operational reason to retain it.
• Marketing consent: withdraw consent to promotional emails or other consent-based marketing by contacting support@kangaroo88-casinos.com or using an unsubscribe option provided in a marketing message.

A deletion request may not result in immediate or complete removal of every record. Information may need to be retained for legal, security, fraud prevention, dispute resolution, responsible gambling, accounting or other legitimate purposes. Where deletion is not possible, we will handle the information in accordance with the applicable requirements and explain the position where appropriate.

Updates and questions

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on this page, and material changes may be communicated through the website or by other appropriate means. If you have a question about this Privacy Policy or how your information is handled, contact support@kangaroo88-casinos.com.